Telenor Franchise Near Me 2026 – Find Franchise Addresses Across Pakistan

Looking for a Telenor franchise near me in Lahore, Karachi, Islamabad, or anywhere across Pakistan? You are in the right place. This is the most comprehensive, city-by-city guide to every Telenor Sales & Customer Service Center, franchise office, and helpline number in the country — built specifically so you never have to wander around looking for in-person Telenor support again.

Whether you need a new SIM, a replacement SIM, biometric verification, bill payment, or a face-to-face resolution to a network complaint, this guide covers every angle.

What Is a Telenor Franchise and How Is It Different from a Customer Care Center?

Before you head out, it helps to know what you are walking into.

Telenor Franchise

A Telenor franchise is an authorized third-party retail outlet licensed to sell and service Telenor products. Franchises are typically privately owned under a Telenor dealership agreement. They handle everyday transactions and are far more widespread across Pakistan than official company-run offices.

Telenor Sales & Customer Service Center (SCSC)

A Telenor Sales & Customer Service Center — sometimes called a Telenor customer care center — is a company-operated or directly managed service point. These centers handle more complex issues including postpaid account disputes, corporate SIM registrations, and escalated complaints. You will find these in major urban hubs.

Key Difference at a Glance

Services Available at a Telenor Franchise Location

Knowing what you can get done before you visit saves time. Here is what any authorized Telenor franchise location offers:

SIM-Related Services

• New SIM activation — Requires your original CNIC and biometric (thumbprint) verification through NADRA's system. Pakistan Telecommunication Authority (PTA) mandates biometric verification for all new connections, making a physical franchise visit essential for first-time users. Once your SIM is active, set up the correct Telenor 4G & APN settings so mobile data starts working right away.
• Duplicate / replacement SIM — If your SIM is lost or damaged, the franchise blocks the old SIM and issues a replacement with the same number. The entire process typically takes 15–20 minutes, and your existing balance and packages transfer automatically.
• SIM size conversion — Regular to Micro, Micro to Nano, or vice versa.
• SIM ownership transfer — If you are instead reactivating an old, dormant number rather than buying a new connection, it is worth checking the franchise staff about the Telenor SIM Lagao Offer, which can add free data and minutes to a reactivated SIM.

Account & Billing Services

• Prepaid balance top-up
• Bill payment for postpaid connections
• Package activation and upgrades
• Mobile number portability (MNP) requests

Device & Technical Services

• Device-related queries and referrals
• Easypaisa account opening and biometric verification
• Easypaisa fund transfers and mobile payments

What You Must Visit In Person For

Certain services cannot be handled online or over the phone. You must visit a Telenor franchise or service center in person for:

• New SIM activation (biometric verification required by PTA)
• SIM replacement after loss or damage
• CNIC-related SIM registration and document verification
• Corporate account SIM management
• Complex technical issues requiring hardware inspection

Telenor Franchise Location — City-by-City Guide

Telenor Pakistan has over 277 franchise and service center addresses spread across all four provinces — Punjab, Sindh, Khyber Pakhtunkhwa, and Balochistan. Below is a structured city-by-city breakdown of major locations.

Pro Tip: Always confirm hours before visiting. Most franchises operate Saturday–Thursday, 9 AM–6 PM. Telenor's official store locator at telenor.com.pk/franchise-addresses lists the most up-to-date addresses.

Telenor Franchise Islamabad — Head Office & Key Centers

Islamabad is home to Telenor Pakistan's corporate headquarters, named "345" — a nod to Telenor's dialing prefix.

Telenor Pakistan Head Office:

• Address: 345, Plot No. 55, River View Avenue, Block B, Gulberg Greens, Islamabad – 44000
• Postal Address for Written Complaints: Customer Relations, P.O. Box 345, Main Mall GPO, Lahore

Telenor Service Center — G-11 Markaz:

• Address: 21 Fazeelat Arcade, G-11 Markaz, Islamabad

Telenor Linx Office Islamabad:

• Address: 21 Fazeelat Arcade, G-11 Markaz, Islamabad

For franchise locations across Islamabad sectors (F-6, F-7, F-10, I-8, G-9), use the official store locator or call 111 345 100 for the nearest branch address.

Telenor Franchise Lahore — Locations Across the City

Lahore is one of Telenor's largest markets in Punjab. Key franchise and service center addresses include:

Telenor Sales & Customer Service Center — Jail Road:

• Address: Shop No. 9 & 10, Eden Center, 43 Jail Road, Lahore

Telenor Regional Headquarters Lahore (Easypaisa / Corporate):

• Address: 3rd Floor, AAA Complex, 35-B, Sector XX, Phase-III, Main Khayaban-e-Iqbal, DHA, Lahore

Telenor Franchise — Baghbanpura / GT Road:

• Address: Singhpura, G.T. Road, Baghbanpura, Lahore, Punjab 54000

Postal Address for Complaints:

• Customer Relations, P.O. Box 345, Main Mall GPO, Lahore

Other franchise clusters in Lahore are active in Gulberg, Model Town, Johar Town, Defence (DHA), Shadman, Ferozepur Road, and Raiwind Road. For the latest branch list, visit telenor.com.pk/franchise-addresses or dial 345 from your Telenor number.

Telenor Service Center Karachi — Key Locations

Karachi, Pakistan's commercial capital, has among the densest concentration of Telenor service centers and franchises.

Telenor Franchise — Shahrah-e-Faisal:

• Address: B-11, EOBI House, Ex-Awami Markaz, Shahrah-e-Faisal, Karachi
• Phone: (92-21) 34529392 / 34529396

Telenor Franchise — Abul Hassan Isphani Road:

• Area: Karachi West District
• Phone: +92 321 877 0166

Telenor / Easypaisa Office — DHA Phase 5:

• Address: 19-C, 9th Commercial Lane, Main Zamzama Boulevard, DHA Phase 5, Karachi – 75350

Telenor Franchise — Baldia Town:

• Address: Plot No. 1725/5318, Main Chandni Chowk, Near NADRA Office, Baldia Town, Karachi

Telenor Franchise — Model Colony:

• Address: Plot No. A-118, Alamgir Society, Liaquat Ali Khan Road, Model Colony, Malir, Karachi

Trade Center Office:

• Address: Building No. A-14, Trade Center, K.C.H.S., Block 7/8, Karachi Union, Karachi

Telenor Franchise Peshawar and KPK

Telenor has a strong presence across Khyber Pakhtunkhwa, with franchises in:

• Peshawar (multiple locations across the city center and University Road corridor)
• Nowshera
• Swabi
• Buner
• Dera Ismail Khan (DI Khan)
• Tank
• Bannu
• Karak
• Charsadda
• Lakki Marwat

Telenor's regional office for KPK operations is based in Peshawar. For the exact street address of a Telenor franchise near you in any KPK city, the quickest method is to call 345 and request the nearest franchise address, or use the WhatsApp UAN: 051-111-345-100.

Telenor Franchise Quetta and Balochistan

Telenor serves Balochistan from its Quetta regional office with multiple authorized franchise points across the province. Key Balochistan cities with Telenor franchise presence include:

• Quetta (main hub)
• Hub
• Turbat
• Khuzdar
• Gwadar

Telenor Franchise in Other Punjab Cities

Beyond Lahore, Telenor has extensive franchise coverage across Punjab:

• Faisalabad: Regional office present with multiple franchises across major commercial and residential areas.
• Multan: Regional office present with franchise locations in Cantt, Gulgasht, and Nishtar areas.
• Rawalpindi: Multiple franchises available in Saddar, Raja Bazaar, and Bahria Town.
• Gujranwala: Active franchise presence along GT Road and nearby business districts.
• Sialkot: Franchise services available throughout the city's commercial areas.
• Hyderabad: Regional office serving Hyderabad and surrounding Sindh regions.
• Bahawalpur: District-level franchise coverage for customer support and services.
• Sahiwal: District-level franchise coverage across key city areas.
• Sargodha: Franchise locations available for sales and customer assistance.
• Rahim Yar Khan: District-level franchise network providing Telenor services.

Telenor Franchise in Smaller Towns

One of Telenor Pakistan's strengths is rural reach. Franchise and authorized dealer networks exist in hundreds of smaller towns, including:

• Kot Radha Kishan
• Hunza
• Abbottabad
• Mansehra
• Chitral
• Mirpur (AJK)
• Muzaffarabad (AJK)

This reach into smaller cities is why searches for "Telenor franchise near me" from rural areas still return meaningful results.

Telenor Helpline Number — All Ways to Reach Customer Support

If you cannot visit a franchise in person, Telenor offers multiple official customer support channels.

Telenor 345 Helpline

The primary Telenor helpline number is 345, dialed directly from any Telenor number.

• From Telenor numbers: Dial 345
• Charge: Rs. 2.69 inclusive of tax per call connected to a Customer Relationship Officer
• Availability: 24/7

Telenor UAN Number

• UAN: 111 345 100 (accessible from any network or landline)
• WhatsApp UAN: 051-111-345-100 — Telenor's WhatsApp-based service now allows customers to buy new SIMs, replace lost ones, and subscribe to bundles entirely through WhatsApp, with doorstep SIM delivery and biometric verification at delivery.

Telenor 1700 Helpline

• Number: 1700
• Available: 24 hours a day, 7 days a week
• From: Telenor numbers only
• Purpose: Information, service requests, and feedback

Telenor Complaint Number and Email

• Online complaint portal: telenor.com.pk (Contact Us section)
• Email: telenor345@telenor.com.pk
• Postal complaints: Customer Relations, P.O. Box 345, Main Mall GPO, Lahore

My Telenor App — Self-Service Without Visiting a Franchise

For routine tasks, the My Telenor App handles:

• Balance and data usage checks via *345# (USSD code)
• Package activation and bundle purchases
• Bill viewing and payment
• SIM and account management

Use digital options first to save time. Visit a Telenor franchise location only when biometric verification or physical documents are required.

How to Find the Nearest Telenor Franchise — Step-by-Step

Method 1 — Official Store Locator

1. Go to telenor.com.pk/franchise-addresses
2. Select your province
3. Select your city
4. Browse the list of franchise addresses with contact details

Method 2 — Call the Telenor 345 Helpline

1. Dial 345 from your Telenor number
2. Navigate the IVR to "Franchise Locations" or request to speak with a representative
3. Provide your city or area name
4. The agent will give you the nearest Telenor office address in Pakistan for your location

Method 3 — WhatsApp UAN

1. Save 051-111-345-100 to your contacts
2. Send a WhatsApp message requesting franchise location
3. Select your city from the menu
4. Receive the nearest location details instantly

Method 4 — Google Maps

Search "Telenor franchise near me" or "Telenor customer care [your city]" on Google Maps for real-time pins, user ratings, and current opening hours.

What to Bring When Visiting a Telenor Franchise

Arriving prepared avoids a wasted trip. Here is the essential checklist:

For New SIM Activation

• Original CNIC (Computerized National Identity Card) — no photocopies accepted
• Your thumbprint for NADRA biometric verification
• Note: You are allowed a maximum of 5 SIMs registered per CNIC across all networks

For SIM Replacement

• Original CNIC
• Knowledge of the number you are replacing
• Thumbprint for biometric re-verification

For Postpaid Account Issues

• Original CNIC
• Account number or registered mobile number
• Any relevant billing documents if disputing charges

For Corporate Account Services

• Company registration documents (NTN, business registration)
• Authorized signatory CNIC
• Company letterhead authorization

Telenor Pakistan — Quick Background for Context

Telenor Pakistan launched commercially in March 2005 and built its customer base to over 43 million subscribers as of early 2026, holding a 22% market share as the third-largest mobile operator in the country. Telenor's corporate headquarters — the iconic "345" building — is located in Gulberg Greens, Islamabad, named after the network's dialing prefix. PTCL Group completed acquisition of Telenor Pakistan on 31 December 2025, and the Telenor brand is expected to eventually be merged with Ufone, though the franchise and service center network continues operating under the Telenor name through this transition period.

For customers, this means:

• All existing franchise locations remain active
• SIM records and account data are fully preserved
• The 345 helpline, Telenor.com.pk, and all service channels continue functioning normally

Frequently Asked Questions

What is the Telenor helpline number in Pakistan?

The primary Telenor helpline number is 345, dialed from any Telenor number. From other networks or landlines, call 111 345 100. For 24/7 automated service, dial 1700 from a Telenor number.

What is the Telenor complaint number?

To file a complaint, dial 345 and request to speak with a Customer Relationship Officer. You can also email telenor345@telenor.com.pk or submit a complaint online at telenor.com.pk/contact-us.

Where is the Telenor head office address in Pakistan?

Telenor Pakistan Head Office: 345, Plot No. 55, River View Avenue, Block B, Gulberg Greens, Islamabad – 44000.

Can I get a new SIM without visiting a franchise?

Yes — Telenor now offers SIM delivery via WhatsApp (UAN: 051-111-345-100). You select your number and bundle, pay digitally, and the SIM is delivered to your doorstep. Biometric verification happens at the point of delivery by the Telenor agent. This service eliminates the need to visit a franchise for new SIM connections.

How many SIMs can I register on my CNIC?

A maximum of 5 SIMs across all networks can be registered on a single CNIC. Telenor franchise staff verify this against NADRA records at the point of activation.

What are Telenor franchise working hours?

Most Telenor franchise locations in Pakistan operate Saturday–Thursday, 9 AM to 6 PM. Hours vary by location. Call 345 or check telenor.com.pk/franchise-addresses to confirm hours for a specific branch before visiting.

Is there a Telenor customer care center in Rawalpindi?

Yes. Rawalpindi has multiple Telenor franchise points and service centers, particularly in Saddar, Bahria Town, and along the GT Road corridor. Use the official store locator or dial 345 to get the nearest Rawalpindi address.

Final Word

Finding a Telenor franchise near you is now simple and quick. Whether you need a SIM replacement, biometric verification, package information, or help with your account, an authorized Telenor franchise can provide reliable support across Pakistan.

Before visiting, it is always a good idea to confirm the franchise address through the official store locator or by calling 345. For everyday tasks like checking balance, subscribing to packages, or paying bills, you can also use the My Telenor App or dial *345# from the comfort of your home. If you also want to check your remaining credit before you go, see the Telenor balance check code guide.